Load Tracking and Operational Guidelines

National Beef^® is grateful for all you do to ensure our products get to customers on time. This page is designed to help you track your loads while keeping in mind the guidelines for operation.

Carrier Operational Guidelines

1. Appointment Scheduling
• An appointment must be provided to us.
• For FC/FS customers, the beginning of receiving hours will be considered the time you provide us.
• Carriers are required to call FC/FS customers to verify receiving hours and confirm that a load will be delivered that day.
2. Arrival Call
• An arrival call must be made before your appointment time.
• For FC/FS customers, you must arrive at the beginning of receiving hours, provided you were loaded on time.
3. Notification of Delay
• You must notify us two hours after the appointment time if you have not been unloaded.
• For FC/FS customers, this should be done two hours after the beginning of receiving hours.
4. Empty Call
• Make empty call once load is complete.
5. Late Appointment
• If you are late for any reason, appointments must be rescheduled and communicated to National Beef before requesting a new appointment time.
• Lumpers and/or late fees must be approved before payment is made.
6. Late Loading & Rescheduling
• If loading is late, the appointment must be rescheduled, and you must be on time for the rescheduled appointment.
• Rescheduled appointments must be given to National Beef and put in OTIS.
7. Check Calls / No-Call Fee
• Drivers or dispatch are required to make a check call before 9:00 a.m. CST every day while en route to a customer.
• If a check call is not made on time, regardless of the reason, a $50.00 fee will be deducted from the compensation payable to the carrier for each incident.
8. After-Hours Contact
• For any after-hours inquiries or updates, please email Overnight@nationalbeef.com.
• This applies after 4:00 PM (Monday - Thursday), 2:00 PM (Friday), and all weekend.